{"version":"1.0","provider_name":"e2.law","provider_url":"https:\/\/www.e2.law\/fr\/","author_name":"Fatima Hosany","author_url":"https:\/\/www.e2.law\/fr\/author\/fh\/","title":"Comment traiter une plainte provenant d'un consommateur - e2.law","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"zFJVJqKRmM\"><a href=\"https:\/\/www.e2.law\/fr\/compliances\/comment-traiter-une-plainte-provenant-dun-consommateur\/\">Comment traiter une plainte provenant d&#8217;un consommateur<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.e2.law\/fr\/compliances\/comment-traiter-une-plainte-provenant-dun-consommateur\/embed\/#?secret=zFJVJqKRmM\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Comment traiter une plainte provenant d&#8217;un consommateur\u00a0\u00bb &#8212; e2.law\" data-secret=\"zFJVJqKRmM\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"D\u00e9lai\u00a0 Les entreprises ont l\u2019obligation de r\u00e9pondre aux plaintes des consommateurs dans les plus brefs d\u00e9lais, et ce, avec diligence, dans le but de trouver une solution satisfaisante pour les parties (conform\u00e9ment \u00e0 l&#8217;article XVI.3 CDE) Le d\u00e9lai n\u2019est pas l\u00e9galement fix\u00e9 mais : Il faut \u00eatre tr\u00e8s rapide (imm\u00e9diatement ou dans les 48h) pour confirmer  [...]"}